The grandpa said in a controlled voice: “Easy, William, we won’t be long…easy, boy.”
The boy had another outburst and she heard the grandpa calmly say;
“It’s okay, William. Just a few more minutes and we’ll be out of here. Hang in there, William.”
“At the checkout, the little horror was throwing items out of the shopping cart. Grandpa said again in a controlled voice,
“William, William, relax buddy, don’t get upset. We’ll be home in five minutes, stay cool, William.”
Very impressed, she went outside to where the grandfather was loading his groceries and the boy into his car.
She said: “It’s really none of my business, but I have to compliment you. You were amazing in there. I don’t know how you did it. That whole time you kept your composure, and no matter how loud and disruptive he got, you just calmly kept saying that things would be okay. William is very lucky to have you as his grandpa.”
“Thanks, ma’am,” said the grandpa, “but I am William. This little bastard’s name is Kevin.”